Bring all your business conversations into one place
Twasuly helps your team manage WhatsApp, Instagram, Facebook, and live chat — all from a single, unified inbox.
WhatsApp BusinessMona Al-Qahtani
My order hasn't arrived — can I get the tracking number?
InstagramKhalid Al-Otaibi
When will this product be back in stock?
Reem Al-Dosari
I can't sign in to the dashboard.
MessengerYousef Al-Harbi
I was charged twice for the same order.
WhatsApp BusinessAlia Al-Sharif
Thank you, great service!
Mona Al-Qahtani
WhatsApp Business· #1284
Type your reply… or press / for a canned response
Businesses use Twasuly to organize customer communication
Features
Everything you need to manage customer communication
Discover the tools that make your team more efficient and your customers happier
Unified Inbox
Bring all customer conversations from WhatsApp, your website, and Instagram into one organized place — no message or request gets lost.
- Monitor all channels from one dashboard
- Transfer conversations between team members easily
- See the status of every conversation in real time
- Reduce missed messages and delayed responses
Team Management
Build a full support team and intelligently distribute conversations by agent or department, while tracking every team member's performance.
- Add unlimited team members
- Assign conversations automatically or manually
- Different permissions for admins and agents
- Track team performance and productivity
Saved Replies
Save your team's time with pre-written replies for frequent questions — personalize and send them within seconds.
- Shortcuts for repeated responses
- Unified reply style across the team
- Dramatically reduce response time
- Support variables like customer name and order
Conversation Automation
Automate routine tasks and repetitive responses to reduce workload on your team and improve service speed.
- Automatic welcome messages
- Route conversations by department
- Run automated replies outside business hours
- Create smart customer service scenarios
Performance Reports
Get detailed reports that help you understand team performance and continuously improve the customer experience.
- Measure response speed
- Track daily conversation volume
- Analyze individual agent performance
- Customer satisfaction and productivity reports
Customer Management
Keep a complete record of every customer including their data and past conversations to deliver faster, more professional service.
- Complete profile for every customer
- Automatically save conversation history
- Internal notes for the team
- Easy access to past conversations
Team Collaboration
Let your team reply to customers from multiple accounts
Without losing any conversation. Every agent sees what they're responsible for.
Assign Conversations
Route each conversation to the right person automatically
Internal Notes
Communicate with your team without the customer seeing
Conversation Statuses
Open, pending, closed — know where everything stands
Team Inbox
A unified view for the whole team at once
Ahmed Al-Rashid
WhatsAppHi, I'd like to ask about your pricing plans
10:32 AM
@Sara This customer is on the Gold plan — send them the special offer
Khalid · 10:33 AM
Sure, I'll send you the plan details now
Sara · 10:35 AM
Channels
All your channels in one unified inbox
WhatsApp, Instagram, Facebook, and website chat — all unified
Direct messages
Messenger
Website Chat
Website chat
Unified Inbox
All your messages here
Reports
Real data that helps you continuously improve
Ready-made reports built from your real conversations — pick a report from the list to open its screen
Conversations report
0
Incoming
0
Resolved
0%
Resolution rate
Mobile Experience
Manage your customers from anywhere
A responsive interface that works on all devices and screen sizes
- Works on iOS & Android
- Native Arabic UI
- Instant push notifications
- Dark mode
FAQ
Questions our customers ask
Start organizing your customer communication today
Join hundreds of businesses using Twasuly